# Contact

> How to reach the people behind Ragmux — for questions, bug reports, security issues and licensing.

Source: https://ragmux.com/contact/
Updated: 2026-10-10
Project: https://github.com/ragmux/ragmux (AGPL-3.0-or-later)

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## Email

<contact@ragmux.com> — general questions, licensing, anything that does not
belong in a public issue.

## Bugs and feature requests

Open an issue in the
[project repository](https://github.com/ragmux/ragmux/issues). A report that
includes the Ragmux version, the provider involved and the request that failed is
worth three that do not.

Please do not include API keys, `SECRET_KEY`, database URLs or document contents
in an issue. Redact them first.

## Security

If you believe you have found a vulnerability, do not open a public issue.
Use [GitHub private vulnerability reporting](https://github.com/ragmux/ragmux/security/advisories/new)
or email <security@ragmux.com>. We acknowledge reports within 3 business days
and aim to ship a fix or a documented mitigation within 30 days for high and
critical issues. Please give us that window before disclosing it. The full
policy is on the [security page](/docs/security/).

Include what you did, what happened, and the version you tested. A proof of
concept helps; please keep it to systems you own or are authorised to test.

## What to expect

Ragmux is built by a small team, in the open. Issues are triaged as we get to
them, and there is no support contract behind this address. If you need a
response on a schedule, say so and we will tell you honestly whether we can meet
it.